Priority represents a record's level of importance to resolve, a factor in driving workflow, and a searchable element for SmartSolve records. When defining priority in the system, you may also identify a ranking numeric value, so that the SmartSolve system can identify the priority by a number rather than by a name. Rank allows ranges to be used when setting up your SmartSolve policies and procedures, such as < or >.
Default Priorities
The system comes with the following default priorities that can be renamed or deleted from the GLOBAL organization:
User Rights
The following rights must be assigned to a user for that user to manage or view priorities:
| Rights | Description |
|---|---|
|
XPR_MANAGE |
Allows the administrator to add a new object, modify an existing object, or delete an object. |
|
XPR_VIEW |
Allows the user to access and view the object. |
NOTE: See Rights Groups for more information on assigning rights groups to users.
See Also
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